Shipping policy

VertexCart Store offers shipping to eligible destinations shown at checkout. Shipping availability depends on your delivery address and the items in your order.

Shipping charges

Available shipping methods and charges are displayed at checkout before you place your order. Charges may vary by destination and product. Any applicable free shipping will be shown at checkout.

Processing and delivery

Processing and delivery times vary by product, supplier, destination, and carrier. Please review any delivery estimates provided on the product page or at checkout. If no estimate is shown, contact hamzahfa0786@gmail.com before ordering for delivery information. Delivery estimates are not guaranteed, except where expressly stated or required by law.

Multiple shipments and tracking

Items in an order may arrive in separate shipments. Where tracking is available, tracking details will be shared after dispatch.

Delivery address

Please provide a complete and accurate shipping address. Contact hamzahfa0786@gmail.com promptly if you need to correct it. Address changes may not be possible after dispatch. Any additional charges for redelivery will be explained before arrangements are made.

International orders

International shipments may be subject to customs clearance and import duties or taxes. Charges collected at checkout will be displayed before payment. Additional charges not collected at checkout may be payable to the relevant authority or carrier, subject to applicable law. Customs processing can affect delivery times.

Delayed, missing, or damaged shipments

If your shipment is delayed, missing, or arrives damaged, email hamzahfa0786@gmail.com with your order number and relevant details. For damaged items, include photographs where possible and retain the packaging. We will investigate and arrange an appropriate remedy in accordance with applicable law. This policy does not limit your statutory consumer rights.