Refund policy

Returns and refunds

You may request a return within 30 days of receiving your order. To request a return, email hamzahfa0786@gmail.com with your order number and the reason for your request.

Items must be unused, in their original condition and packaging, with proof of purchase. Contact us before sending anything back. We will provide return instructions and the appropriate return address. Do not send returns to the address on the parcel without our confirmation.

Damaged, defective, or incorrect items

Please inspect your order on arrival and contact us promptly if an item is damaged, defective, or incorrect. Include photographs where possible so we can assess the issue and arrange an appropriate remedy. We cover reasonable return shipping costs for confirmed damaged, defective, or incorrect items.

Change-of-mind returns

For eligible change-of-mind returns, the customer is responsible for return shipping. Original shipping charges are not refundable unless required by law. No restocking fee applies.

Exceptions

Unless faulty or otherwise required by law, personalized items, perishable goods, opened hygiene or personal-care items, and gift cards are not eligible for change-of-mind returns.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

Cancellations and exchanges

Contact us as soon as possible to request cancellation. Cancellation may not be possible once fulfillment has begun. For an exchange, contact us for instructions before returning the item.

Your statutory rights

This policy does not limit any mandatory consumer rights under applicable law, including applicable withdrawal rights for customers in the European Union and United Kingdom.

Questions: hamzahfa0786@gmail.com.